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FAQ

Frequently Asked Questions

Accommodation Faq

Find answers to commonly asked questions about accommodation at The White Camel Agafay, ensuring a comfortable and informed stay.

How many rooms does The White Camel Agafay have?
What are types accommodation of The White Camel Agafay?
How many people can stay in one room?
Are the rooms air-conditioned?
Is room service available?
Can I request an extra bed or crib for my room?
Is internet available at The White Camel Agafay?
Are pets allowed at The White Camel Agafay?
What time is check-in and check-out?
Is a babysitting available in the White Camel Agafay?

The White Camel Agafay offers a total of 45 luxurious Lodges, tents and suite for your accommodation needs.

At The White Camel Agafay, we offer various types of accommodation to suit different preferences and needs:


Nomadic Tents: Comfortable and well-appointed tents perfect for a relaxing stay.


Standard Lodges: Spacious Lodges with added amenities and enhanced comfort.


Canyon Lodges: Luxurious Lodges with added amenities, ideal for those seeking extra space and privacy.


Royal Suite: Our most exclusive accommodation option, offering a lavish and opulent experience for a truly memorable stay with a private swimming pool.

Whether you’re traveling solo, as a couple, or with family and friends, our diverse range of accommodations ensures that you find the perfect setting for your stay at The White Camel Agafay.

Our rooms at The White Camel Agafay are designed to accommodate different group sizes and preferences. Depending on your specific requirements, we offer various room types that can accommodate different numbers of guests. Our rooms range from cozy single rooms perfect for solo travelers, to spacious suites & Lodges suitable for families or larger groups (4 persons).

To ensure the comfort and satisfaction of our guests, we recommend checking the specific room capacity and configurations when making a reservation. Our friendly staff is also available to assist you in selecting the ideal room option that meets your needs and ensures a pleasant stay for everyone in your group.

Yes, all our rooms are equipped with air conditioning to ensure a comfortable stay, especially during warm weather.

Yes, we offer room service for your convenience, allowing you to enjoy a delicious meal or snack in the privacy of your room.

Yes, we can provide an extra bed or crib upon request, subject to availability. Please let us know your requirements when making your reservation.

Yes, we are pleased to provide internet access to our guests at The White Camel Agafay. We understand the importance of staying connected, whether it’s for work, communication, or simply browsing the web. Throughout our resort, you will have access to complimentary Wi-Fi, allowing you to stay connected and enjoy seamless internet connectivity during your stay.

Whether you need to check emails, browse social media, or stream your favorite content, our reliable internet service will ensure you can stay connected and make the most of your time with us.

Yes, we are happy to accommodate pets at our establishment. We understand that pets are part of the family and we want them to enjoy their stay with you. Please note that no additional charges are applied, but we kindly ask you to inform us in advance about bringing your pet to ensure we can make the necessary arrangements for their comfort.

Check-in time is from 9:00 AM to 6:00 PM, and check-out time is from 7:00 AM to 3:30 PM. If you require early check-in or late check-out, please contact our reception desk in advance.

At the White Camel Agafay, we prioritize your child’s safety and comfort above all else. Our babysitting team consists of highly trained and experienced professionals who have a genuine love for children. We meticulously select our babysitters, ensuring they possess the necessary qualifications, expertise, and dedication to provide the best care possible.

Your child’s safety is our top priority. We have implemented stringent security measures to ensure their well-being at all times. Our babysitters are thoroughly vetted, and we maintain a low caregiver-to-child ratio to provide optimal supervision. Additionally, our camp facilities are designed with child safety in mind, with secure play areas and child-proofed accommodations.

To take advantage of our babysitting services, simply contact our friendly concierge or specify you needs when your book accomodation. Our staff will be delighted to assist you with any inquiries you may have and help you make the necessary arrangements. Please provide us with details such as your child’s age, specific needs, and preferred timings to ensure we can offer the best possible care.

Our staff will be delighted to assist you with any inquiries you may have and help you make the necessary arrangements. Please provide us with details such as your child’s age, specific needs, and preferred timings to ensure we can offer the best possible care.

At the White Camel Agafay, we understand that every family’s needs are unique. Therefore, we provide personalized pricing based on your specific requirements for babysitting services. Factors such as the duration of care, number of children, and any additional requests will be taken into account when determining the price. We strive to offer competitive rates while ensuring the highest standard of care for your little ones. To obtain detailed pricing information for our babysitting services, please contact us, and our team will be happy to assist you.

Restaurant Faq

Discover the answers to all your restaurant-related questions at The White Camel Agafay’s FAQ section. Explore dining options and more!

What cuisine options are available at the restaurant?
Are vegetarian or vegan options available?
Can I make a reservation at the restaurant?
Are children's menus available?
Can the restaurant accommodate dietary restrictions or allergies?
Is room service available from the restaurant?
Can I host private events or parties at the restaurant?
Are there any special promotions or themed nights at the restaurant?

The restaurant at The White Camel Agafay offers a diverse menu featuring Moroccan, international, and fusion cuisines.

Yes, we have a variety of vegetarian and vegan dishes available on our menu. Please inform our staff about your dietary preferences, and they will be happy to assist you.

Yes, we highly recommend making a reservation throughout our website https://thewhitecamel.com in the “Restaurant” section to secure your table at the restaurant. You can either make a reservation online through our website or contact our reservations team directly.

Yes, we offer a dedicated children’s menu with a selection of kid-friendly dishes to cater to our younger guests.

Absolutely! Please inform us in advance about any dietary restrictions or allergies, and our culinary team will make necessary accommodations to ensure you have a safe and enjoyable dining experience.

Yes, we offer room service for guests who prefer to dine in the comfort of their rooms. Our room service menu features a selection of dishes from the restaurant.

Yes, we have event spaces and private dining areas available for special occasions. Please contact our events team for more information and to discuss your specific requirements.

Yes, we often have special promotions and themed nights at our restaurant. Stay updated by visiting our website or following us on social media for the latest information on our offerings and events.

Bar Faq

Explore the vibrant bar at The White Camel Agafay, offering a variety of beverages, cocktails, and a lively ambiance.

What are the operating hours of the bar at The White Camel Agafay?
What types of drinks are available at the bar?
Do you serve snacks or food at the bar?
Is there a happy hour or any special promotions at the bar?
Can I reserve a table or area at the bar for a group gathering or special occasion?
Are there any entertainment or live music events at the bar?
Can I order drinks from the bar and enjoy them by the poolside or in other areas of the resort?

The bar at The White Camel Agafay operates from 9:00 AM to 00:00 PM. It offers a relaxing and vibrant atmosphere for guests to enjoy a wide range of beverages and cocktails.

Our bar offers an extensive selection of drinks to cater to different preferences. You can choose from a variety of alcoholic and non-alcoholic beverages, including cocktails, wines, spirits, beers, soft drinks, and refreshing mocktails.

Yes, along with a wide range of drinks, we also serve a selection of snacks and light bites at the bar. You can indulge in delicious appetizers, finger foods, or small plates that complement your drinks and enhance your overall experience.

Yes, we often have special promotions and happy hour offers at our bar. These may include discounted prices on selected drinks or specific time slots with exclusive deals. Please inquire with our staff or check our website for the latest promotions.

Yes, we accept table reservations at the bar for group gatherings or special occasions. To ensure availability and make a reservation, we recommend contacting our reservations team in advance or using the reservation feature on our website.

We occasionally host live music events or entertainment at our bar to enhance the ambiance and provide a lively experience for our guests. These events may vary, so we encourage you to check our website or inquire with our staff for any upcoming performances or special evenings.

Yes, we offer the flexibility for guests to order drinks from the bar and enjoy them in various areas of the resort, including poolside loungers, outdoor seating areas, or other designated relaxation spots. Our staff will be happy to assist you in finding the perfect spot to unwind and enjoy your beverages.

Swimming Pool Faq

Take a refreshing dip in the sparkling swimming pools at The White Camel Agafay, perfect for relaxation and leisure activities.

Is there a swimming pool in the Resort?
Are the swimming pools heated?
Are there any specific rules or guidelines for using the swimming pools?
Are there any additional amenities available at the swimming pools?
Can I bring my own pool toys or floaties?
Are towels provided at the swimming pools?

Certainly! At The White Camel Agafay, we are delighted to offer not just one, but two public swimming pools for our guests to enjoy. These pools provide a refreshing and inviting oasis where you can take a dip, lounge by the water, and bask in the sun.

In addition to our public pools, our Royal Suite boasts a private swimming pool exclusively reserved for the guests staying in this opulent suite. It offers a secluded and tranquil setting for you to unwind and indulge in luxurious moments of relaxation. Whether you prefer the lively ambiance of a shared pool or the exclusivity of a private one, we have the perfect swimming pool options to cater to your preferences. Dive into our inviting waters and enhance your stay with us at The White Camel Agafay.


we offer a delightful bar service for our guests to enjoy a refreshing selection of cocktails while lounging by the poolside. Our skilled bartenders are ready to craft delicious concoctions that will complement your poolside relaxation experience. Sip on your favorite cocktail or try one of our signature creations as you soak up the sun and embrace the tranquil atmosphere of our pool area.
To enhance your comfort, we provide comfortable sun loungers where you can relax and unwind while savoring your drink.
At The White Camel Agafay, we strive to create a complete and immersive experience, combining the pleasure of swimming with the indulgence of a well-crafted cocktail in a serene and picturesque setting.

Our swimming pools are not heated, but the water temperature varies depending on the season and weather conditions. During the warmer months, the water is usually pleasantly refreshing for a swim.

To ensure a safe and enjoyable experience for all guests, we have a few guidelines in place. We kindly ask guests to follow the pool rules, such as refraining from diving, using appropriate swimwear, and supervising children at all times. These guidelines are in place for everyone’s safety and comfort.

Yes, we provide comfortable sun loungers and umbrellas around the swimming pools where you can relax and soak up the sun. Additionally, our poolside bar offers a selection of refreshing beverages and cocktails for you to enjoy while lounging by the pool.

Yes, you are welcome to bring your own pool toys or floaties to enhance your swimming pool experience. However, we kindly request that you use them responsibly and consider the comfort of other guests.

Yes, we provide complimentary towels for guests to use at the swimming pools. You can collect towels from the designated area, and we kindly ask that you return them after use.

Activities Faq

Embark on exciting adventures and cultural experiences with our diverse range of activities at The White Camel Agafay.

What activities are available at The White Camel Agafay?
Do I need prior experience to participate in the activities?
Are the activities suitable for all age groups?
How many people can stay in one room?
Are the activities included in the accommodation package or do they require additional payment?
How do I book the activities?
Are the activities available year-round?

We offer a range of exciting activities to enhance your experience at The White Camel Agafay. Some of our activities include:


Camel Trekking: Embark on a unique camel trekking adventure and explore the beautiful surroundings of Agafay Desert.

Quad Biking: Experience the thrill of riding a quad bike through the desert landscapes and enjoy an adrenaline-pumping adventure.

Hiking and Nature Walks: Discover the natural beauty of the area by participating in guided hiking or nature walks, allowing you to explore the scenic trails and enjoy breathtaking views.

Traditional Moroccan Cooking Classes: Immerse yourself in the flavors of Moroccan cuisine with our interactive cooking classes, where you can learn to prepare traditional dishes under the guidance of our skilled chefs.

Stargazing and Bonfire Nights: Experience the magic of the desert sky as you gaze at the stars during our stargazing sessions. We also organize bonfire nights where you can relax, enjoy music, and share stories under the starry sky.

Yoga and Meditation: Engage in a serene yoga and meditation session in the tranquil desert environment, allowing you to rejuvenate your mind, body, and soul.

No prior experience is necessary for most of our activities. Our experienced guides and instructors will provide you with instructions and guidance to ensure a safe and enjoyable experience.

We offer activities suitable for various age groups, ranging from family-friendly options to more adventurous experiences. Please check the specific activity details or contact our staff to inquire about the age suitability of a particular activity.

Our rooms at The White Camel Agafay are designed to accommodate different group sizes and preferences. Depending on your specific requirements, we offer various room types that can accommodate different numbers of guests. Our rooms range from cozy single rooms perfect for solo travelers, to spacious suites & Lodges suitable for families or larger groups (4 persons).

To ensure the comfort and satisfaction of our guests, we recommend checking the specific room capacity and configurations when making a reservation. Our friendly staff is also available to assist you in selecting the ideal room option that meets your needs and ensures a pleasant stay for everyone in your group.

The activities may have separate pricing, which is not included in the accommodation package. We offer different activity packages and options for you to choose from. Please refer to our website or contact our team for detailed information on pricing and availability.

To book activities, you can visit our website and navigate to the activities section. Select the desired activity, choose your preferred date and time, and follow the booking instructions. Alternatively, you can contact our reservations team, and they will assist you in making the activity reservations.

Most of our activities are available throughout the year, but availability may vary depending on weather conditions and seasonal factors. We recommend checking the availability of specific activities for your desired dates.

Transfert Faq

Relax and let us handle your transportation needs with our convenient transfer services at The White Camel Agafay.

How do I get to The White Camel from the airport?
How can I arrange airport transfers?
Can I arrange transfers for other locations besides the airport?
Can I request a private transfer?
Are the transfer services available 24/7?
What if my flight is delayed or changed?
Can I cancel or modify my transfer booking?

Getting to The White Camel Agafay from the airport is a seamless and convenient experience. We offer airport transfer services to ensure a hassle-free journey for our guests. Upon your arrival, our professional and friendly drivers will be waiting to greet you at the airport and provide comfortable transportation directly to our resort. You can sit back, relax, and enjoy the scenic drive to the resort, soaking in the beauty of the surroundings.

Our airport transfer service is designed to make your arrival and departure as smooth as possible, allowing you to focus on enjoying your stay with us. Simply let us know your arrival details, and we will take care of the rest, ensuring a seamless and stress-free transition from the airport to The White Camel Agafay.


Airport Day Transfer (4×4 of 4 Seats) – €100.00 / Vehicle.
Airport Night Transfer (4×4 of 4 Seats) – €200.00 / Vehicle.
Airport Day Transfer (Minibus of 17 Seats) – €250.00 / Vehicle.
Airport Night Transfer (Minibus of 17 Seats) – €320.00 / Vehicle.

To arrange airport transfers, simply include your transfer request while making your reservation through our website or by contacting our reservations team. Please provide your flight details, including arrival time, airline, and flight number, to ensure a smooth pick-up arrangement.

Yes, we can arrange transfers to other locations upon request. Whether you need transportation to nearby attractions, city centers, or other destinations, our team will assist you in arranging the transfer based on your specific requirements.

Yes, private transfer options are available. If you prefer a dedicated vehicle for you or your group, please inform our team while making the reservation or contact our reservations team to arrange a private transfer service.

Yes, our transfer services are available 24 hours a day, 7 days a week. Whether you have an early morning arrival or a late-night departure, we can accommodate your transfer needs.

If your flight schedule changes, please inform us as soon as possible. Our team will make the necessary adjustments to ensure a smooth and timely transfer. It is essential to provide accurate flight information to avoid any inconvenience.

Cancellation or modification policies for transfer bookings may vary. Please refer to our terms and conditions or contact our reservations team for information regarding cancellation or modification of transfer bookings.

Weather Faq

Stay informed about the weather conditions during your stay at The White Camel Agafay with our helpful weather FAQ section.

What is the weather like in Agafay?
What is the best time to visit Agafay?
Does Agafay experience rainfall?
Are there any specific weather conditions to be aware of in Agafay?
Can weather conditions affect outdoor activities?
Is there air conditioning available at The White Camel Agafay?

Agafay generally experiences a warm and dry climate. Summers are hot, with temperatures often exceeding 30°C (86°F), while winters are mild, with temperatures ranging from 10°C to 20°C (50°F to 68°F). It’s advisable to check the weather forecast before your visit for the most accurate information.

The best time to visit Agafay is during the spring (March to May) and autumn (September to November) seasons when the weather is pleasant and temperatures are milder. This allows for comfortable outdoor activities and exploration. However, it’s important to note that Agafay’s desert-like environment can be quite hot during the summer months, so if you prefer cooler temperatures, it’s best to plan your visit during the shoulder seasons.

Agafay is located in a semi-arid region, and rainfall is relatively low throughout the year. The majority of rainfall occurs during the winter months, typically from December to February. However, rainfall amounts can vary from year to year, so it’s advisable to check the weather forecast for any potential changes or unexpected weather conditions.

While Agafay generally enjoys a dry and sunny climate, it’s important to be aware of the potential for high temperatures, especially during the summer months. It is recommended to stay hydrated, wear appropriate sun protection, and seek shade during the hottest parts of the day. Additionally, sandstorms or dust storms may occur occasionally, particularly during the transitional seasons. It’s advisable to follow local weather updates and take necessary precautions if such conditions arise.

Yes, weather conditions can sometimes impact outdoor activities. Extreme heat, rain, or strong winds may limit certain outdoor experiences or temporarily affect the availability of certain activities. In such cases, our staff will make every effort to provide alternative options or reschedule activities to ensure a memorable and enjoyable stay.

Yes, all our accommodations and common areas at The White Camel Agafay are equipped with air conditioning to ensure a comfortable environment, especially during warmer seasons.

Reservation Faq

Discover everything you need to know about making reservations at The White Camel Agafay with our comprehensive FAQ section.

How can I make a reservation at The White Camel Agafay?
What is the cancellation policy?
How can I make a reservation for activities at The White Camel Agafay?
Can I book spa services in advance?
Can I modify my reservation?
Can I request special amenities or services for my stay?
Is there a minimum stay requirement?
Can I book multiple rooms or accommodations?

Making a reservation at The White Camel Agafay is easy. You can visit our website, https://thewhitecamel.com, and click on the “Book” tab. Fill in the required details such as check-in and check-out dates, the number of guests, and any specific room preferences. Once you submit the form, our reservation team will review your request and get back to you with confirmation and payment details.

Our cancellation policy allows for free cancellation up to 15 days prior to your scheduled arrival. Cancellations made within 15 days of the arrival date may be subject to a cancellation fee. The exact details of our cancellation policy can be found in the terms and conditions section during the reservation process or by contacting our reservation team directly.

To make a reservation for activities at The White Camel Agafay, you can visit our website, https://thewhitecamel.com, and navigate to the “Activities” section. Browse through the available activities and select the ones you are interested in. Fill in the required details, such as the date, time, and number of participants, and submit your reservation request. Our team will review your request and confirm the availability and payment details.

Yes, you can book spa services in advance to ensure availability during your stay. Simply visit our website, https://thewhitecamel.com, and go to the “Spa & Wellness” section. Choose the desired spa services and select the preferred date and time. Fill in your details and submit your reservation request. Our spa team will confirm the availability and provide you with the payment details.

Yes, you can modify your reservation subject to availability. If you need to make any changes to your booking, such as adjusting the dates or the number of guests, please contact our reservation team as soon as possible. We will do our best to accommodate your request based on availability and our modification policy.

Absolutely! We strive to make your stay at The White Camel Agafay as comfortable and enjoyable as possible. If you have any special requests, such as room preferences, dietary restrictions, or specific services, please let us know during the reservation process or contact our reservation team directly. We will do our best to accommodate your needs and make your stay memorable.

The minimum stay requirement may vary depending on the season and availability. During peak periods or special events, there may be a minimum stay requirement. The specific details will be communicated to you during the reservation process or by our reservation team.

Yes, you can book multiple rooms or accommodations for your stay at The White Camel Agafay. If you need assistance with booking multiple rooms or have any specific requirements, please contact our reservation team, and they will be happy to assist you.

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